Refund & Cancellation Policy

1. Introduction

Shivale Foundation (“we,” “our,” or “us”) is committed to providing clarity and transparency in all our operations. This Refund & Cancellation Policy outlines the terms under which donations, contributions, or payments made to Shivale Foundation may be refunded or cancelled.

By donating through our website, you agree to the terms and conditions mentioned herein.

2. Nature of Donations

• All donations made to Shivale Foundation are voluntary and non-refundable except in exceptional circumstances as defined below.
• Donations are used to support our charitable objectives, welfare programs, and ongoing projects.
• We do not offer goods or services in exchange for donations unless explicitly mentioned (e.g., event tickets or merchandise in a fundraising campaign).

3. Eligibility for Refund

A refund may be considered only under the following circumstances:

• Duplicate transaction: If a donor has been charged twice for the same donation.
• Technical error: If an online payment was processed in error due to a technical glitch.
• Unauthorized transaction: If a donation was made without the knowledge or consent of the donor.
• Wrong amount entered: If the donor entered an incorrect amount by mistake and informs us within the stipulated period.

4. Refund Request Procedure

To request a refund:

• Send an email to info@shivaleeducationo.com within 7 days of the transaction.
• Include:
  • Full Name
  • Transaction Date & Amount
  • Payment Reference Number (from payment gateway receipt)
  • Reason for Refund Request
• Our finance team will verify the details and respond within 7–10 business days.

5. Processing of Refunds

• Approved refunds will be processed back to the original payment method used for the transaction.
• Refund timelines depend on the payment processor and may take 5–15 working days.
• Any processing fees charged by banks or payment gateways will be deducted from the refunded amount unless the error was on our part.

6. Cancellation Policy

• Since donations are voluntary contributions to support our charitable work, cancellations are not generally permitted once payment is confirmed.
• If you have set up a recurring donation, you may cancel future donations by notifying us via email at least 5 working days before the next scheduled debit.

7. Currency

• All donations are processed in Indian Rupees (INR) unless otherwise specified.
• International donations may be converted by your bank/payment provider, and currency conversion charges may apply.

8. Legal Compliance

• We comply with the Foreign Contribution (Regulation) Act (FCRA) for accepting international donations.
• FCRA Registration No.: 010028752019
• All transactions are handled securely using SSL encryption and payment gateway compliance protocols (PCI-DSS standards).
• We do not store your credit/debit card details on our servers.

9. Contact for Refund & Cancellation

If you have any questions regarding this policy, please contact us at:

10. Changes to This Policy

We reserve the right to modify this policy at any time to comply with legal requirements and operational needs. Changes will be posted on this page with a revised "Last Updated" date.