Privacy Policy

Shivale Foundation (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our donors, volunteers, website visitors, and beneficiaries. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, donate, or engage with our services.

By using our website or donating to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address (if applicable)
• Date of Birth (if required for legal compliance)
• PAN Number (for Indian donors for 80G receipt)
• Passport Number (for foreign donors under FCRA compliance)

1.2 Payment Information

• Credit/Debit Card details
• Bank account information for direct transfers
• UPI IDs (for Indian donors)
• Payment gateway transaction IDs

We do not store your full credit/debit card number or CVV. All payment processing is handled by our secure, PCI-DSS-compliant payment gateway partners (e.g., Stripe, Razorpay, PayU, etc.).

1.3 Technical & Usage Information

• IP Address
• Browser type and version
• Operating system
• Device type
• Pages visited, date/time stamps
• Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and process your information for:

• Processing donations and issuing receipts (including 80G and FCRA compliance).
• Maintaining donor records and generating reports for statutory compliance.
• Sending you donation confirmations, updates, and impact stories.
• Responding to inquiries or service requests.
• Meeting legal and regulatory obligations under Indian laws, including:
  • Income Tax Act, 1961 (Section 80G)
  • Foreign Contribution (Regulation) Act, 2010 (FCRA)
  • Information Technology Act, 2000
• Improving our website and donor experience.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Payment Gateways: To securely process your payment.
• Statutory Authorities: As required by law for compliance with tax, anti-money laundering, and FCRA regulations.
• IT Service Providers: Who help us operate our website, but only under strict data protection agreements.
• Legal Obligations: If required to comply with court orders, law enforcement requests, or applicable laws.

4. International Donations & Data Transfer

If you donate from outside India, your information will be processed in India and may be shared with authorized service providers in other countries to complete your donation process. We take all reasonable steps to ensure your data is treated securely and in line with this Privacy Policy.

5. Cookies Policy

Our website uses cookies to:

• Enable essential website functions.
• Improve user experience.
• Track website usage for analytics.

You may disable cookies in your browser settings, but this may affect website functionality.

6. Data Retention

We will retain your personal information for as long as required to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory obligations.
• Maintain donor history for statutory reporting (typically up to 8 years under Indian accounting laws).

7. Data Security

We take strict security measures to protect your personal data, including:

• SSL encryption on our website.
• PCI-DSS compliant payment gateways.
• Restricted internal access to donor data.
• Regular security audits and vulnerability testing.

However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

As a donor or website visitor, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for data processing.

To exercise your rights, email us at: info@shivaleeducation.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

10. Refund & Cancellation

Refunds for donations are handled as per our Refund & Cancellation Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

Bank Details for FCRA Donations: